Job Application - EBC Support Specialist II

SECTION 1 – CONTACT INFORMATION

1. Name

2. Email Address

3. Mobile Phone Number

4. City and State (Current Residence)

5. Are you at least 18 years old?

Yes No

SECTION 2 – ELIGIBILITY AND CLEARANCE

6. Are you currently authorized to work for any employer in the United States, without sponsorship now or in the future?

Yes No

7. This position supports a federal agency and may require a Public Trust background investigation. Are you willing to undergo and able to pass this type of background investigation?

Yes No

8. Due to USPTO contract requirements, hire for this position is limited to applicants who meet the contract’s citizenship or nationality rules (e.g., US citizen or US national). Do you meet these requirements?

Yes No

9. Have you ever worked on a federal government contract before?

Yes No

SECTION 3 – SCHEDULE AND WORK ENVIRONMENT

10. Are you able and willing to work a fixed shift assigned between 6:00 a.m. and 11:59 p.m. ET, Monday through Friday, with occasional weekend/holiday coverage?

Yes, without restrictions Yes, with some restrictions No

Please explain your restrictions:

11. Are you able to work full-time (40 hours per week) on a consistent schedule, with reliable daily attendance?

Yes No

12. Do you have a quiet, private space in your home that you can use as a dedicated workspace?

Yes No

13. What type of internet connection do you primarily have in your home office?

Wired broadband (Ethernet to router or modem) Wi-Fi only Mobile hotspot Other (explain below)

Please explain:

14. What is your typical download speed at home (estimate is fine)?

15. Are you comfortable using only employer-issued equipment/accounts for all work and following security rules?

Yes No

16. Do you have access to a personal computer (desktop or laptop) that you can use for the first 1-2 weeks of employment for web conference-based training while waiting for your work equipment? (Note: Mobile phones/tablets are not permitted for training).

Yes No

SECTION 4 – EXPERIENCE AND SKILLS

18. Was English the primary language spoken in the experience roles listed above?

Yes No

19. Have you worked in a role where you handled a steady queue of incoming calls for most of your workday?

Yes No

20. Have you worked from scripts, decision trees, or standard operating procedures to resolve customer issues?

Yes No

21. Which of the following systems or concepts have you used in a previous job? (Select all that apply)

Ticketing or case management systems (e.g., ServiceNow, Remedy, Zendesk, Salesforce) Multi-factor authentication (MFA) or two-factor authentication (2FA) support Account creation and password reset workflows Working with secure or sensitive customer information None of the above

22. How comfortable are you writing clear, concise case notes while handling multiple cases per day?

SECTION 5 – WORK HABITS AND PERFORMANCE

23. This job is structured, repetitive, and metrics-driven. How do you feel about that environment?

24. In your last two roles, how would your manager describe your attendance and punctuality?

25. Have you ever been formally written up or placed on a performance or attendance improvement plan?

Yes No

Please briefly explain what happened and the outcome:

26. When you receive detailed written instructions or procedures, which best describes you?

SECTION 6 – WRITING AND COMMUNICATION SAMPLE

27. Writing Sample Prompt

15:00

Zero-Tolerance Policy on AI Usage

Warning: Responses will be subject to advanced AI-detection technology. Any text flagged as AI-generated will result in immediate elimination from consideration.

Please use your own critical thinking skills to compose your response. This is a zero-tolerance policy and no excuses will be permitted.

“Please write a short email (6–10 sentences) to a United States Patent and Trademark Office (USPTO) customer who is having trouble logging in because their multi-factor authentication code is not working. Explain what you need from them, give clear steps to try, and close the email in a professional way.”

28. Rate your English writing skills for professional emails.

29. Rate your comfort level speaking on the phone with customers who may be stressed, confused, or upset.

SECTION 7 – EDUCATION AND DOCUMENTATION

30. Highest level of education completed

Please explain:

31. List any degrees, certificates, or training programs relevant to customer service, IT support, or call center work.

32. You may be asked to provide proof of education and certifications. Are you able to provide documentation if requested?

Yes No

SECTION 8 – PROFESSIONAL REFERENCES

Please list a minimum of two professional references (e.g., supervisors, managers, colleagues). Personal friends or family members are not accepted.

33. Reference #1

Full Name

Job Title

Relationship

Email

Phone (Optional)

34. Reference #2

Full Name

Job Title

Relationship

Email

Phone (Optional)

SECTION 9 – FINAL CONFIRMATIONS

35. If selected, how soon could you start full-time employment?

36. Is there anything that would prevent you from maintaining regular, on-time attendance for your scheduled shift?

No Yes (explain below)

Please explain:

37. Confirmation: "I confirm that all information provided in this application is true and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or termination of employment."

Yes, I confirm No

VALTEQ, Inc.

Application – Electronic Business Center (EBC) Support Specialist II

SECTION 1 – CONTACT INFORMATION

SECTION 2 – ELIGIBILITY AND CLEARANCE

SECTION 3 – SCHEDULE AND WORK ENVIRONMENT

SECTION 4 – EXPERIENCE AND SKILLS

SECTION 5 – WORK HABITS AND PERFORMANCE

SECTION 6 – WRITING AND COMMUNICATION SAMPLE

Zero-Tolerance Policy on AI Usage

SECTION 7 – EDUCATION AND DOCUMENTATION

SECTION 8 – PROFESSIONAL REFERENCES

33. Reference #1

34. Reference #2

SECTION 9 – FINAL CONFIRMATIONS